Help Centre

Frequently Asked Questions

Everything Pakistani users ask about r987 — from setting up your account and making deposits to understanding bonus terms and responsible gambling tools — answered in plain English.

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We have grouped the 25 most common r987 questions into five clear topic areas. Jump to yours below.

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Account & Registration

Everything you need to know about creating and managing your r987 account.

r987 is open to individuals who are at least 18 years of age — or the higher minimum age required by the Operator's license jurisdiction — and who are accessing the platform on their own behalf. You must not be subject to an active self-exclusion order. r987 does not guarantee that access is lawful under Pakistani law, and you are responsible for complying with all applicable local regulations.

Click the registration button on the homepage and complete the sign-up form with your full name, date of birth, email address, phone number and a secure password. You will then be asked to verify your email address. Once verified, your account is active. Some features may require identity verification (KYC) before becoming available.

No. Each individual is permitted to hold only one registered account on r987. Creating duplicate accounts — regardless of whether different email addresses, payment methods or devices are used — is a breach of our Terms and Conditions. Duplicate accounts may be closed and associated balances withheld pending investigation.

KYC stands for Know Your Customer — a standard identity and payment-ownership verification process. r987 and the Operator require KYC to confirm your identity, verify your age (18+), prevent fraud and comply with anti-money laundering obligations. You may be asked to submit a copy of your CNIC (Computerised National Identity Card) or passport, plus proof of your payment method.

On the login screen, click "Forgot Password?" and enter the email address registered to your account. You will receive a password reset link by email. Follow the link, create a new strong password and log in. If you do not receive the email within a few minutes, check your spam folder or contact r987 support via Live Chat.


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Deposits & Withdrawals

Payment methods, PKR amounts, processing times and everything about moving money on r987.

The available deposit methods are determined by the Operator and may include bank transfer options familiar to Pakistani users — such as HBL, UBL, Meezan Bank and Bank Alfalah — as well as mobile wallet channels. Easypaisa, JazzCash and Raast are recognised as familiar local payment references. None of these providers endorse or support gambling activities. Check the Operator's current cashier page for confirmed available methods.

Minimum deposit amounts are set by the Operator and vary by payment method. As a general reference for Pakistani users, minimum deposits typically start from PKR 500 to PKR 1,000 depending on the channel selected. The exact minimum for each method is displayed on the Operator's cashier page at the time of your deposit.

Withdrawal processing times depend on your chosen payment method and the Operator's current processing schedule. Bank transfers typically take 1 to 3 business days after approval. Mobile wallet withdrawals may be faster. All withdrawal requests are subject to completion of KYC verification and satisfaction of any applicable wagering requirements on active bonuses.

r987 itself does not charge deposit or withdrawal fees. However, your payment provider — whether a bank like HBL or UBL, or a mobile wallet service — may apply their own transaction charges or currency conversion fees. The Operator may also apply fees in certain circumstances, which are disclosed in their cashier terms. Always check both sides before transacting.

Withdrawals are commonly held for one of three reasons: your KYC verification has not been completed, you have an active bonus with an outstanding wagering requirement, or a routine security review has been triggered on your account. Contact the Operator's support team via Live Chat for a specific update on your withdrawal status. Do not submit duplicate withdrawal requests as this can delay the process further.


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Games & How to Play

Cricket betting, live casino, slot games, mobile access and everything in between.

r987 covers a wide range of sports markets. Pakistani users will find an extensive selection of cricket betting markets — including Pakistan internationals, PSL T20 franchise matches, ICC tournaments such as the Cricket World Cup and Champions Trophy — alongside international football, UFC MMA events, tennis, basketball and more. Live in-play betting is available on most major events.

Live in-play betting lets you place wagers on a sporting event while it is actively in progress. Odds update in real time as the match situation changes — for example, a PSL T20 match's run-rate, wickets fallen or over-by-over scoring shifts the available markets continuously. You can access live betting through the Sportsbook section. A stable internet connection is important, as odds can change rapidly.

The r987 platform offers a comprehensive casino library including live dealer games — Live Roulette, Live Blackjack, Live Baccarat and Live Andar Bahar — plus video slots, jackpot slots, table games and instant-win games. Live dealer titles stream real croupiers in real time for an authentic casino feel. Game availability depends on the Operator's current library.

Yes. All casino games offered through the Operator's platform use certified Random Number Generator (RNG) technology and are tested by independent third-party auditing bodies for fairness and randomness. Live dealer games are streamed in real time, eliminating automated outcomes for those titles. Each game's Return to Player (RTP) percentage is certified and documented by the relevant testing authority.

Yes — r987 is fully optimised for mobile use on both Android and iOS devices. The platform is built mobile-first, which means the full sportsbook, live casino, slot library and account management tools are accessible through your smartphone browser without requiring a separate app download. A stable mobile data connection or Wi-Fi is recommended for live dealer games.


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Bonuses & Promotions

Welcome bonuses, free bets, wagering requirements, expiry dates and how to claim promotions on r987.

A welcome bonus is a promotional offer made to new users upon their first deposit. Typically it takes the form of a deposit match — for example, 100% up to a specified amount — which means r987 credits your account with bonus funds matching your qualifying deposit up to the stated maximum. All welcome bonuses are subject to wagering requirements and time limits that must be read carefully before opting in.

A wagering requirement specifies how many times the bonus amount must be bet before any bonus-derived winnings can be withdrawn. For example, a PKR 5,000 bonus with a 30x wagering requirement means you need to place a total of PKR 1,50,000 in qualifying bets before the funds become withdrawable. Not all bet types contribute equally — check the specific promotion's contribution table.

Promotions on r987 typically require you to opt in before making the qualifying deposit or placing the qualifying bet. Navigate to the Promotions section of your account, select the offer you want and follow the opt-in steps. Some offers are automatically credited; others require a specific promo code at the cashier. Read the full terms of each promotion carefully before opting in.

Yes, all r987 bonuses carry an expiry date or time limit by which the wagering requirement must be completed. If you do not meet the wagering requirement within the specified period — typically between 7 and 30 days depending on the offer — the bonus funds and any associated winnings are forfeited. The remaining time on an active bonus is usually visible in your account's bonus section.

In most cases, only one bonus can be active on your account at a time. Attempting to claim a second bonus while one is already active may result in the second bonus being declined or the existing bonus being voided. Always complete or opt out of an active bonus before claiming a new one. The Operator's terms for each specific promotion will clarify whether stacking is permitted.


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Security & Responsible Gambling

Account security, data protection, deposit limits, self-exclusion and getting help if gambling becomes a problem.

Use a strong, unique password that you do not reuse on other websites. Enable two-factor authentication (2FA) if the Operator offers it. Never share your login credentials with anyone — r987 staff will never ask for your password. Log out of your account on shared devices. If you suspect your account has been accessed without authorisation, change your password immediately and contact r987 support.

r987 uses industry-standard TLS encryption for all data in transit and applies encrypted storage for personal and financial data at rest. Access to your data is restricted to authorised personnel with a verified operational need. r987 does not sell your personal data to third parties. For full details on how we handle your data, please read our Privacy Policy.

Log in to your account and navigate to Account Settings, then Responsible Gambling. From there you can set daily, weekly or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit is subject to a cooling-off delay to protect you from impulsive decisions. r987 strongly encourages all users to set at least one limit before they begin playing.

Go to Account Settings, select Responsible Gambling and choose the Self-Exclusion option. Select your exclusion period — from a defined short-term period up to permanent exclusion — and confirm. Your account will be blocked immediately. Self-exclusion cannot be reversed during the agreed period. If you cannot access your account to apply self-exclusion, contact the Operator's support team via Live Chat — they can apply it on your behalf.

Act on it today — do not wait. Use your account's self-exclusion tool immediately, then seek professional support. Recognised support resources include Gamblers Anonymous (gamblers-anonymous.org), GamCare (gamcare.org.uk) and BeGambleAware (begambleaware.org). In Pakistan, a qualified mental health professional or counsellor in your city can provide personalised support. You can also visit r987's dedicated Responsible Gambling page for a full guide.

Still Have Questions About r987?

Our support team is available 24/7 via Live Chat on the platform. You can also explore our detailed policy pages or head back to the homepage to get started.

Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. For informational purposes only. Local laws may restrict gambling in Pakistan.